Thursday 30 April 2020

Data visualization: What it is and how it adds value to marketing

The abundance of data can be a bane as much as it is a boon. While marketers now have plenty of data to back up their campaigns and strategies, that also means they have to go through the tedious process of sifting through a sea of data to find what they need to measure performance and what can help them make a case for the value of their work. This could easily lead to analysis paralysis in which they get so overwhelmed with data that they end up not making any decision at all.

That’s where data visualization enters the picture. By showcasing the most critical data in a visual format, it makes the information easier to process and understand. In this post, we give you an in-depth look at data visualization, why you need it and how you can apply it in your organization.

What is data visualization?

Data visualization is the process of translating large and complex datasets and summarizing them in a visual format. This not only makes the data easier to understand but also pleasant to look at, which helps you get people’s attention more effectively.

Sprout Social regularly publishes data visualization examples with accompanying infographics in our content. This allows us to highlight the most important details at a glance, while the body of the article elaborates on the findings.

Sprout article with infographic on consumer expectations from brands on social media

You’ll also find other data visualization examples throughout reports in the Sprout platform itself such as this report on Facebook competitors. The comparative line graph helps you quickly visualize how your Facebook page compares to your competitor in terms of audience growth by day.

Sprout Facebook competitor report highlighting follower growth rate

Just a few of the most common types of data visualizations include:

  • Area charts
  • Line charts
  • Bar charts
  • Pie charts
  • Scatter plots
  • Histograms
  • Heat maps

These can act as standalone visualizations in analysis reports, illustrate text content or even play a part in a larger data storytelling effort. It’s important to understand the best use cases for different types of data visualization so your imagery actually clarifies and highlights the takeaways for your data rather than confusing viewers further–read on for tips and best practices.

Advantages of data visualization

There are a lot of ways data visualization can fuel and strengthen your marketing efforts other than making the information easier to process. Let’s take a closer look at the advantages of data visualization so you can understand how it adds value to your organization:

1. Provide greater insight

The most obvious advantage is that it helps connect the dots between different datasets to uncover patterns and trends, thus enhancing comprehension. It adds more context and assigns meaning to your data, helping you understand its relevance in the real world and how you should apply it. Instead of just overwhelming you with information, data visualization puts together the most valuable bits in a way that makes sense for you or for the audience of your content.

Data visualization provides insights that you can’t get through traditional descriptive statistics, helping you visualize the variations between seemingly similar datasets. Anscombe’s Quartet serves as a classic example of this. This illustrates four datasets that share similar descriptive statistics such as the same numerical average or standard deviation, but when plotted in visual graphs, clearly tell four different stories.

Andscome's quartet showing four datasets in different charts

2. Improve your decision-making process

With improved insight and better comprehension, data visualization helps improve the decision-making process. As critical decision-makers won’t have to go through the tedious process of sifting through data to uncover the insights they need, they can avoid analysis paralysis and make informed decisions much faster.

That’s exactly why you need data visualization for marketing, as it helps you develop powerful strategies and campaigns before your competitors can catch up with you.

3. Engage the audience

There’s no doubt that well-designed visuals are attractive and engaging. Data visualization combined with data storytelling can help you draw in your target audience and engage them. It can add more substance to the information you want to share and help you get your message across more effectively.

So it’s no surprise that even for publications like The Washington Post, the most-read story it ever published online is a visualization-driven story involving the coronavirus simulator. And for The New York Times, the most-read piece it published online during 2013 was a dialect map.

coronavirus simulator from washington post

4. Easily repurposed

One of the best advantages of data visualization is its versatility, allowing you to repurpose it in different formats for various aspects of your business–from social media to content marketing. Since it helps translate the information into a format that’s easy to process, it improves the understanding of crucial metrics at every level. This makes it perfect for use in internal reporting and client reporting as well as content development.

The Sprout example given at the beginning showcases how data visualization serves as content for your organization. The addition of visualized data makes your content easier to consume and share, especially on social media where visual content dominates.

For example, see how the Content Marketing Institute tweets out one of the charts from its annual report and then invites followers to read the full report.

You can further communicate your data into other formats including:

  • Annual reports
  • Articles and blog posts
  • Case studies
  • Brochures
  • Presentations
  • Videos
  • Infographics
  • Internal reports

Data visualization tips

Before you rope in your design team for data visualization, there are a few essentials to take care of. You need to make sure you’re working on a subject that would appeal to your target audience and properly source the data you want to visualize. So use the following tips to nail your data visualization efforts:

1. Get specific with your subject

For your data visualization efforts to make an impact, the first step is to tackle a subject that’s relevant and interesting to the people you’re targeting. But even the most relevant data can be difficult to process if you overwhelm the audience with too much information. And your data can go all over the place if you don’t have a clear idea of what story you want to tell.

So, define a clear purpose for your visualized data to narrow down on the main subject you want to address. This will also help you put together the information in a logical flow for powerful and effective data storytelling.

2. Collect credible data

Make sure the data you’re using is solid and credible. Since data is easy to manipulate and misrepresented to serve one’s purpose, it’s crucial that you only trust unbiased sources. You may also conduct your own study through reliable and valid research methods.

3. Use design best practices

Of course, the visual elements are just as important as the information itself. The whole point of presenting your data in a visual format is to engage the audience and make your data more readable and digestible. Design best practices are essential here, which is why it’s ideal to work with team members that specialize in design rather than taking your best guess at layout and color decisions that can significantly impact how well a viewer understands your data.

These best practices include:

  • Carefully choosing the type of chart to best translate your data
  • Guiding the eye by highlighting the most critical details
  • Using the right color palette that’s brand-consistent and pleasant to the eyes
  • Using fonts that are brand-consistent and easy to read

Of course, having a brand style guide makes it a lot easier as you don’t have to go through the whole process of brainstorming what visual guidelines to follow down to the font and color every time.

The following infographic from MediPENSE nails all of these best practices. It uses bar graphs to showcase the various ways in which caregivers dealt with their highly demanding jobs. It highlights the crucial numbers to get key messages across.

MediPENSE infographic nailing design best practices

Plus, the color palette remains consistent with the brand’s blue and green colors, while the white background ensures minimal strain on the eyes. And they use two or three font styles that are easy to read.

Data visualization tools

If you don’t have a background in design, it will be difficult to pull off a successful data visualization solo. So it’s ideal to collaborate with a dedicated design team if you want your data to have the desired impact. If you are crunched for time or resources, though, there are tools that can help you automatically generate visualized data or come with data visualization templates that you can easily customize.

Here are a few tools to help with your data visualization efforts:

1. Tableau

One of the best tools to visualize your analytics data, Tableau lets you connect to cloud databases to collect your data and turn it into visually-appealing charts and graphs. You can use bubble charts, word clouds and tree diagrams to add more context to your data and allow for easy comprehension.

2. Sprout Social

Sprout Social comes with a comprehensive reporting tool that automatically generates visual reports for your social media performance. You can easily track follower growth rate, measure post performance and compare yourself against the competition through these visual reports. It even lets you generate visuals for internal reports including task performance and team reports.

Group report impressions on Sprout

3. Venngage

Venngage can help you put together infographics to paint a bigger picture through data storytelling. It comes with many data visualization templates that you can customize with your own information, colors, charts and visuals.

Get ready for powerful data storytelling

With everything that you’ve seen and read so far, it’s clear that data visualization plays a major role in multiple aspects of your business. Not only do you need data visualization for marketing, but you also need it for better communication within the organization and faster decisions. Plus, it serves your content marketing efforts in so many ways with the versatility to adapt to various formats.

So if you’re still not using it to its full potential, it’s time to change that. Get our free social media toolkit to get a better picture of how data-fueled social strategies should look like.

This post Data visualization: What it is and how it adds value to marketing originally appeared on Sprout Social.



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Wednesday 29 April 2020

10 Facebook Live Tips to Follow Before, During & After Your Broadcast

What better way to display your brand’s human side to your customers than to showing the people behind your company? The arrival of Facebook Live changed the playing field for content development in the online world. More people than ever use live streaming, with Facebook video posts growing by around 94% a year in the US alone. If that wasn’t compelling enough, Facebook Live videos experience three times the engagement of typical videos shared on social media, with millions of users tuning in around the world.

If we look at the figures, Facebook Live currently generates more than 3,000 years of watch time every day. The question becomes how do you take advantage of that engagement for your brand?

Since Facebook Live is free and easy to use, any company can get involved. However, it’s critical to ensure your video strategy is in place before, during and after the broadcast. Here are 10 Facebook Live tips to follow:

1. Source content and themes from your community

Your community knows what they want and the easiest way for you to deliver high-value content to them is by asking them about what they want to learn. The easiest way to get people excited about a topic is by letting them pick the topic. Run polls, ask people directly what they want to see, or create themes based on questions and comments from the community.

2. Promote before you broadcast

While most of the content we post is followed up with consistent promotion, it’s important to remember live videos are more like an event than a blog post. In other words, you need to generate interest before the experience if you want to get that all-important viewership. The good news is Facebook lets you target certain events and groups with your promotions. This is perfect for a more focused advertising campaign.

A very simple way to do this is by creating an event. This way, you give people something that will create a reminder for the day of the event, as well.

Ultimately, you’ll want to push the upcoming announcement on your Facebook account as often as possible to start. Don’t just repeatedly tell your audience you’re going to stream. Every time you remind your audience, share something new of value. For instance, highlight a tip you’ll share, or what kind of information you’ll be covering.

Look at NASA Earth’s post for instance:

It’s full of value and even contains an image to spark additional visual interest. Keep in mind your Facebook efforts don’t exist in a silo either. Don’t be afraid to cross-promote across your blog, email campaigns and additional social networks too.

3. Prepare yourself by limiting distractions

Though Facebook Live is a more laid-back and natural experience than a standard television ad or YouTube production, that doesn’t mean you shouldn’t plan ahead. Your activities on Live represent your brand, so you can’t afford to give a bad impression. This is particularly true since Live users watch videos three times longer than their counterparts.

Before you broadcast your video, take some time to prepare. Remember you can begin with a private broadcast for testing, and use that strategy to test your lighting, sound and other surrounding elements. Make sure you invest in a tripod to avoid the “shaky cam” experience. Also try to minimize any unwanted background noise and ambiance whether indoors or outside. When it comes to Facebook Live tips for preparation, a strong broadband connection can go a long way too.

In this video by Sephora, you’ll notice that the interview is held in front of a clean, non-distracting background, without any shaky cam in sight. All the while the colors and accessories present highlight the unique personality of the Sephora brand.

4. Make formatting decisions

While you’re prepping for your big debut, make sure you take the time to think about how you’ll shoot your video and when you’ll stream it. For instance, when using the Facebook Live app for iOS, you can choose between broadcasting horizontally or vertically–depending on what gives you the best view.

Try a little of both options in a test run to see how you look for your audience. Sometimes vertical shooting can make you seem too close to the camera, which might not be ideal for an interview-based video. On the other hand, if you want to have an intimate behind-the-scenes chat with your audience, that could be exactly the vibe you want. In the video below, Martha Stewart uses a horizontal portrait to show more of her surroundings, which are from her own Martha Stewart Home Depot collection.

Another decision you will need to make is around whether you’ll use third-party tools or not. Things like ECamm or Stage Ten help you create an experience and are easy to use. There are many tools out there, so be sure to research which one is best for you.

The last thing about formatting is in how you’ll deliver the content. Do you want to be a talking head, just one person alone? Do you want to invite guests? If you do bring on guests, is it an interview format or a conversation? Ask yourself as many questions as you can think of, and then start to answer them. If you can’t answer all of them clearly, the premise might not be strong enough.

5. Time it just right

Timing can be everything when it comes to making an impression on your audience. Just as there are tips for when to send out email campaigns for the best responses, there’s also guidelines for times to host your videos. During a live-streaming event, the last thing you want is to schedule your video to appear when everyone in your target audience is at work or asleep.

Facebook business profile report in in Sprout

Make sure you think carefully about your target audience. Luckily, you can use Sprout Social’s Facebook reports to learn more about when your customers interact with you the most. Our Facebook Audience Growth report provides you with the tools you need to measure fan growth and post interactions.

6. Offer context constantly

You might naturally assume it’s a good idea to introduce yourself and any other speakers in the beginning of your video broadcast. After all, just like a blog post, your initial aim is to convince people to stick around. However, Facebook Live allows visitors to join the stream at any moment. So as more people come in, reflect on your introduction and let your audience know what’s happening. For instance, you may want to use lines such as:

“Hey, if you’re just joining us, welcome to our broadcast. We’re currently talking about [topic] and we’ve just covered [previous topic].”

You should also spend some time to set up the agenda and create an expectation for what they can expect. When people know what’s next, they’re more likely to stick around because there’s an interest in what’s about to be said.

One great example of Facebook Live that keeps its viewers on track is the video from the ASPCA. They launched a #31DaysofRescueDogs campaign to encourage adoption for their lovable furry companions. The Facebook Live video that promoted the campaign followed volunteers around New York as they took Pitbull puppies for a walk.

Throughout the entire broadcast, the host of the stream constantly reminded the people watching why the walk was happening and how they could get involved with the campaign. This helped to generate a huge number of donations from the ASPCA audience.

7. Be responsive and interactive

The live comments and reactions are part of what makes the experience so engaging to customers. It feels more like a two-way conversation when you’re responding directly to their questions in person. That’s why Facebook Live drives comments at 10 times the rate of non-live videos.

One of the most powerful ways to increase engagement online is to address the comments that appear live on air. This invites more people to share their opinions and thoughts as you go along. If you’re concerned that you might have too many comments to respond to in one stream, you can always get some help from someone off-camera to direct the most important comments your way.

Check out the video from Stephen Amell in his “Let’s Talk Arrow” post. He responds perfectly to the comments that come his way while keeping his audience engaged.

Remember, Facebook live is a window into your brand experience in real-time. Your responses to comments keep your audience in the moment. And with Sprout, you can manage Facebook messages all in one single-stream Smart Inbox.

Sprout compose message with approver

Our tools help brands keep their messages in order across all platforms. However, with Facebook Live comments, it’s easy to track questions or respond to comments you might have missed–all within the same platform.

Another easy way to be interactive is to give shoutouts. Facebook Live videos are instantly archived after they’re finished. This means you can always call attention back to them if you want to share additional value with your audience. To help boost your viewership among people who didn’t join you for the live show, try sharing a quick post thanking people for watching.

You can also ask for new questions and comments to generate additional engagement. The people who view your videos like to feel appreciated, so show them some love wherever you can.

target facebook live comments

8. Connect authentically and build relationships

One of the most important Facebook Live tips to remember is this is your chance to really connect with your audience. In other words, you’re not trying to market yourself obnoxiously or sell a product. You’re trying to build relationships that lead to longer-lasting impressions. When you’re ready to broadcast, make sure you’re relaxed, smiling and feeling confident.

Of course, keep in mind that it can be useful to draw attention to your products or services from time to time, as long as you do it subtly. You can always end your video with a call to action or reference your services throughout the content. For instance, in a Trey Ratcliff video on Facebook Live, he talked his audience through choosing the perfect camera setup.

The idea was to allow Trey to build relationships, trust and thought leadership with his audience, while also pointing out his own incredible photography skills. The marketing was almost done on a subconscious level, which is what made it so effective.

If you do bring on guests, it’s a good idea to practice ahead of time so they’re more relaxed. Make sure you also spend some time directly ahead of going live with your guests. It will help get them into the mindset of being on camera and you’ll start from a great place immediately instead of warming up on the Live itself.

9. Use other channels to promote

Who said your Facebook Live video only had to be promoted on Facebook? You can easily promote across your other social channels to get users to tune into your video on Facebook. You’re not always going to get everyone from Twitter, Instagram or LinkedIn to watch, but providing a link to the video will make it easier.

Again, NASA does a great job cross promoting content for Facebook Live on Twitter. Feel free to post countdowns to your video or simply share afterward for more awareness.

Be careful not to overdo this, though. Your other social audiences might not be on Facebook and could come to resent your using a different platform to promote something they choose to not access.

10. Analyze your results

Finally, as with anything in the world of marketing, you should always learn from what you accomplish. Facebook has several metrics that you can measure with your live videos. For instance, you can check out how many people you’ve reached, how many unique viewers you have and so on.

Sprout custom Facebook report

The more you learn about your viewer preferences from your social media analytics, the likelier you are to design and publish stronger videos in the future. You can even go through your results to find out how many people were watching at specific times. This is a great way to figure out which moments had the most impact on your audience.

Once you’ve learned as much as you can, use the data gathered to experiment and optimize your next video. Then A/B test your results just as you would with any other content.

Living it up with Facebook Live

It’s hard to argue with the potential of live streaming in a world where customers constantly crave stronger, more human connections with their favorite brands. Since its launch in 2016, Facebook Live has seen its daily watch time grow by more than 400%.

Facebook Live broadcast makes it inherently compelling to users who check out social media for the latest updates and trends. We’ve even seen other social media platforms begin to adopt the same solution to take advantage of the growing popularity of live streaming.

Fortunately, with the Facebook Live tips above in mind, you should have everything you need to start your broadcast on the right track. Live streaming offers a flexible and immediate way to connect with your audience as part of your overall Facebook marketing strategy.

This post 10 Facebook Live Tips to Follow Before, During & After Your Broadcast originally appeared on Sprout Social.



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Tuesday 28 April 2020

What to do when your content stalls

Just like life, social media strategies have ups and downs. If you’ve been chugging along, outperforming benchmarks, garnering high engagement and reaching all your goals, but then hit a bump in the road, don’t panic. When your content or campaigns stall out, it’s time to put your thinking cap on.

There are a lot of reasons why you might not be seeing the return on your social content that you’d like. When you hit a plateau, it may be time to rethink your approach, look at your reports with fresh eyes, create tests, or make the case for new and different content.

Consider what might have changed

One thing every marketer knows is that things are always changing on social media. New trends emerge every second, consumer needs evolve with the times and social media platforms change their features, algorithms or other standards. It can be difficult to keep up, but if you noticed a plateau or dip in followers, impressions, engagement or other metrics you use to measure success, it’s important that your strategy accounts for any changes that have taken effect. Here are a couple of questions to ask yourself if you’re looking to reinvigorate your followers:

Are you checking your demographics?

Social media practitioners are hyper-focused on understanding their audience, but if you’re not using data to confirm who your audience actually is, it’s difficult to craft effective content.

For example, if you’re tailoring your Tweets for a Gen Z audience, but the majority of your followers are actually 35-44, it’s time to mix up your messaging. Or perhaps, your audience is made up of mostly women, but your goal is to engage with a more gender-diverse crowd. Having a better grasp on your demographics and marketing personas, and how they evolve, can help revamp your strategy.

Are you publishing content at the right time of day?

If engagement or simply getting eyeballs on your content has been a challenge lately, knowing when to post might help. In addition to Sprout’s comprehensive list of the best times to post, our ViralPost® technology takes the guesswork out of scheduling by automatically calculating the optimal send times for your content.

Have any social platforms recently changed their algorithms?

If you’re not seeing the engagement you’re used to, or your followers took a dive overnight, you might not alone. Social platforms make changes to their algorithms and standards frequently which can change how paid and organic content are prioritized in your target audience’s feed. Now, on nearly all platforms, chronology has fallen by the wayside and relevancy is king.

A lot of platforms will update users about these changes, but it’s not always immediately clear how marketers can crack through the algorithm. When Facebook announced that it was making changes so personal moments don’t get lost in the noise created by brands and businesses, it became clear that marketers would need to prioritize content that leads us to connect more with one another.

Even if a social media platform doesn’t come right out and give you the keys to the algorithm changes, it’s clear that relevance is important, but so are authenticity and human connection. There’s no surefire way to make sure your posts are at the top of every feed, but you can create content that is hyper-relevant and tailored to your target audience.

Is it just a sign of the times?

During COVID-19 consumer behavior has changed dramatically, which is a common occurrence during national or global crises. The same was true following 9/11, the 2008 recession, etc. In those instances when tensions and emotions run high, your content might not resonate in the same way.

If your audience has disengaged, think critically about how current events might be affecting them and what content they might be sensitive to. When life throws curveballs, human connection is the most valuable thing a brand can offer its community.

While you might want to find ways to immediately improve those KPIs, instead focus on one-to-one engagement and building real relationships with your followers that will last into the new normal—whatever that means.

Social data tells a story

When you’ve hit a plateau, your month-over-month changes are stagnant, you’ve lost followers, website traffic has stalled or whatever the case may be, your social data tells a story that will help answer why and how to bounce back.

Take a look back at your reports and try to pinpoint specific moments where your content didn’t perform as you’d hoped and where it outperformed your expectations. Sprout’s reports visualize activity in a digestible way that makes peaks and valleys easy to spot.

On the days where you notice peaks, hone in on what content or campaign was fueling that fire. Dig deeper in Post Performance Reports, which break down each post’s impressions, reach, engagements, engagement rate and more. Sort your messages by the metric that’s your top goal and compare the most successful content to the low performers.

What worked for those top posts? Did the lower-performing posts lack a strong CTA? How do the language and creative elements compare? What feedback did your audience give on those posts? Ask yourselves these questions and apply your findings to your next wave of content.

Listen to stay ahead of the curve

Listening to your audience is always important, especially when you’re noticing a dip in your KPIs. According to the Sprout Social Index: Empower and Elevate, 43% percent of all social marketers say a major challenge is identifying and understanding their target audience. Creating content that supports your goals is pretty tough when you don’t understand who you’re talking to. To address this concern, marketers should turn to social listening.

Social listening tools analyze trends in overall discussion about your brand, industry, competitors and more. If you’re struggling to understand what your audience really wants, this can show you what they are talking about, sentiment, keywords and trending topics. Tapping into those conversations is a great way to get a sense of how you can tailor your content to the specific wants and needs of your audience. If you’re already sold on the value of listening, download this cheat sheet to build a listening strategy.

Make a case for using paid ads

If you’re struggling to reach your target audiences through organic social posts, it might be time to introduce a paid strategy. On Facebook, organic posts only reach about 6.4% of your followers so it’s easy to get lost in the noise. Paid social can help brands to break through and connect with audiences that might have missed out on their content otherwise.

If you’re not ready for a full-blown paid strategy, boosting is a cost-efficient way to dip your toes in the paid pool. “If you have an organic post that’s working really well, you don’t even need to create a new ad. You can just put $50 behind it and see how reaching a wider audience impacts your goals and hypotheses,” said Shelby Cunningham, Sprout’s Digital Marketing Lead, in a recent interview. With a little boost, your content could see big gains.

Get creative

If you’ve exhausted yourself trying to think of ways to repurpose your content or reinvigorate your strategy, it might be time to try something new. Creative testing can help your brand enhance ad campaigns before they launch, create more impactful creative assets and understand which concepts your audience is loving and which they aren’t.

If your company gives you a bit of freedom to explore new creative avenues, go for it!

  • Have you been wanting to dip into video? Try it out! Not everything needs to be Oscar-worthy to be engaging.
  • Use GIFs in your Tweets to entertain your followers.
  • Try capitalizing on cultural engagement opportunities that are relevant to your brand, like Gillete’s stay-home style timeline or MoonPie’s response to the first supermoon of the year.

  • If Instagram is a major part of your strategy, consider incorporating more carousel posts into your feed. Carousels lead to high engagement across all industries because they get re-served to users who don’t engage the first time. As a result, they earn more impressions and opportunities for engagement than a standard post.
  • If you want to know what kind of content your audience wants to see more of, sometimes it’s best to just ask. Post community questions or use polls in Instagram Stories, Twitter, Facebook and other social platforms to drum up new content ideas.

Keep your head up when your data is down

As a social media practitioner, it’s easy to get emotionally invested in your strategy, wrapped up in your social data and begin equating KPIs to your own personal success. It’s important to remind yourself that social media is fickle and a tricky thing to master.

Month-over-month comparisons of raw data don’t tell the full story. If you’re feeling down when you see a drop in impressions, followers or other metrics take a look back at how far you’ve come. Celebrate your successes. If you put a lot of work into a campaign that didn’t convert as expected, that doesn’t mean you are a failure. Rather than internalize that, focus on what you can learn from that experience.

Trends might emerge overnight, but a strong strategy and flawlessly functioning team do not. If you’ve recently restructured and your social media team has either shrunk or grown, be patient as you adjust.

If you’re flat out feeling overwhelmed, you’re not alone. Taking care of your mental health while working in social media can be challenging when it feels like you have to constantly be plugged in. Consider reaching out to other social marketers directly or joining an online community where you can ask how others have dealt with mental stress or burnout.

Times change, people change and social media data, trends and platforms definitely change. When that affects your content, look at it as an opportunity for professional growth. With a little investigating, some fresh content and a pivot to your approach, you can jumpstart your metrics and get them moving in the right direction.

 

This post What to do when your content stalls originally appeared on Sprout Social.



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Why you need to share social media reports, even if no one’s asking for them

For some social media managers, reporting comes with the job. For others, leadership may have a more hands-off approach, expecting the social team to “just put this on social.”

But making social media work is work, and measuring whether it’s happening requires at least a little analysis. Performing this analysis, and sharing it with managers, colleagues and leadership via a social media reporting system helps gauge the success of social marketing efforts and demonstrate that success to stakeholders.

Social media managers have much to gain from reporting, even in organizations where it isn’t expected. In fact, establishing a social media reporting cadence can help you overcome some of your biggest challenges.

A social media reporting system closes the gap

According to The Sprout Social Index XV, social marketers by a long shot wish they could influence sales teams more than any other. Fifty-nine percent want to influence sales, double the number who want to influence either HR or lead generation teams.

2019 Sprout Social Index chart showing which teams social marketers wish they could influence more

In addition to craving more influence, social marketers also struggle to secure the budget and resources they need. Sprout’s research reveals that 33% of social media practitioners and 31% of social media leaders have this issue.

2019 Sprout Social Index showing social marketers' top challenges by role by practitioners vs leaders

To resolve these shortages of influence, budget and resources, social media managers need data on their side. They also need to know how to present that data in a digestible way for others. Translating likes and shares into desired outcomes is the difference between an organization knowing they have a social media presence, and knowing that presence produces measurable results.

That translation requires a social media reporting system. A solid system is comprised of:

  • Which people/groups you’ll report to
  • What goals or areas each of those groups needs information on
  • The social metrics you’ll report on
  • The tools you’ll use
  • What your reporting cadence will be

Your social media reporting cadence is your frequency; do you want to report weekly? Monthly? Quarterly? Perhaps different audiences—yourself, the team, management, leadership—benefit from different cadences. How often will you do a deep dive into reports? How often will you “spot check” for major swings? When do key metrics need to shift? We’ll suggest some tools to help figure all this out further down.

Social media managers have a unique understanding of how social marketing works. With a social media reporting system, you can foster understanding among other teams and stakeholders.

Social media reporting: extra work, but extra worth it

Is it worth taking on regular reporting if no one’s asking for it?

We think so. At minimum, a social media reporting cadence reveals what’s working and what isn’t on an ongoing basis so that you can make informed decisions. An uninformed social media strategy, after all, is a shot in the dark. Regular reporting sheds light on where your energy is best spent.

For example, the moment you see that a particular type of content performs better than others, you can begin leveraging that information and tailoring future content to maximize results. Then, you can track those results to make sure the pivot is paying off.

Additionally, a social media reporting system can help secure buy-in from decision-makers. Think hiring a video intern or increasing the budget for boosting posts would be a game-changer? You’ll need to convince leadership, and that’s best done with data.

Earning influence with data

For many social media managers, sharing data with sales is already a part of the job. In fact, sixty-five percent reported sharing data with sales in the Sprout Social Index.

Despite this, social marketers still crave more influence with sales teams. To close the gap, we need thoughtful data storytelling focused on audiences’ desired outcomes.

Not every stakeholder has the insight you have for interpreting social data. Churning out a spreadsheet every month or quarter and expecting others to decipher it isn’t likely to go far. Your reporting will need to go a little deeper, telling a story with the data to foster understanding and providing clarity around next steps that both your team and the reader can take. You’ll also want to use reports to document your wins and accomplishments along the way.

An interpretive social media reporting system will have a much greater impact than providing numbers without context, and increase your odds of garnering the influence and budget you need. Down the line, this reporting and documentation will also come in handy for conversations about things like career advancement.

Sharing data with team members, managers and leadership

Let’s explore an example of what social media reporting might look like.

While you may understand the value of engagement metrics, sales team members are more familiar with tracking things like win rates and deal size. You can meet these team members where they’re at by focusing on the places where social and sales collide. Ultimately, your common goal is serving your customers. Social data overwhelmingly tells you what is important to your audience. Your sales team needs to know that in order to make their offerings, outreach and conversations as valuable as possible.

For example, perhaps highlighting an advanced service on social platforms resulted in a measurable uptick in social messages from enterprise-level leads requesting more information. Once you have team members’ attention with a number that speaks to their goals, it’s easier to delve more deeply into how your specific  social strategy fuels these successes and why intentional collaboration is important. It also begins to reveal the person “behind the curtain,” you, pulling the levers and turning the knobs that produce these results.

This same approach can be applied to managers and your organization’s leadership. Consider your internal audience’s perspective, and what your social strategy does for them. Highlighting your accomplishments and contribution to the organization’s success earns the influence so many social marketers seek. In turn, it becomes easier to ask for more of what you need or to suggest big changes, like a new direction for content.

At the end of the day, your organization’s leadership has the final say on big decisions. A social media reporting system creates a cadence for conversations with managers and leaders alike about valuable information.

Social media reporting systems don’t have to be complicated

If the idea of creating a social media reporting system seems overwhelming, fear not. There’s no need to reinvent the wheel. Some of the ways we share social media reports at Sprout include:

  • Weekly updates in Slack: Every week, one of our content and communications team members curates a Slack post featuring our progress to goal for the month as well as timely insights from our social, content, PR and internal communications teams.
  • Results updates in Slack project channels: We create Slack channels for big projects, like our Always On series, so that marketing and creative team members can collaborate. We’ll share data more in an ad hoc way here; for example, one week after we launch a project, we’ll share initial social results and feedback.
  • Monthly reports: Our entire team updates our dashboard monthly and shares overall insights to our VP of content and communications.
  • Quarterly data pulls with insights to the full marketing and creative team: Typically these include performance reports from social on big marketing team efforts, like our Sprout Sessions Digital event, as well as social listening insights and analysis about our brand, industry and content.
  • Roadshows: We’ve used roadshows to share a new, larger initiative and the results with different departments. For example, Olivia and I hosted a social listening roadshow last year where we presented social listening data tailored for our product, sales, marketing and general team audiences.

Here’s an example of one of our project results updates in Slack. Olivia is a Social Media Specialist here and shared this in our Always On project channel so the video, design, copy and marketing team members who worked on this project could see the initial reception. As you can see, sharing data doesn’t always have to be formal! Think about your audience and what they need to know before determining whether a quick Slack message or a formal social media presentation is the best way to catch their attention.

Slack message sharing the first week of social results for a video campaign

Put social reporting into practice

To learn more about the types of reporting and insights you can share, and formats you can use to present them, check out Sprout’s toolkit, Reach a Higher State of Marketing with Data. In it, you’ll find interactive worksheets for social media audits and competitive analysis, and even a cheat sheet for the best times to post on social.

With the right tools and a little time, reporting on social media can become like second nature. As data informs and improves upon social marketing decisions, social media managers can gain the influence and resources needed to double down on strategies and grow professionally, setting the stage for everyone’s future success.

This post Why you need to share social media reports, even if no one’s asking for them originally appeared on Sprout Social.



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3 Simple Steps to Get Your First 10,000 Visitors from Google

Today’s going to be fun.

I’m going to make a bet with you that if you follow the 3 steps below, and you really follow them, you can get 10,000 visitors from Google.

I promise it won’t be hard, but it will take time.

And if you follow my steps and don’t get the results, hit me up and I will personally help you with your marketing.

All I ask is you do it for 3 months straight. You may not get to 10,000 visitors from Google in 3 months as some niches are really tiny, but most of you should get there or be well on your way.

Again, if you prove to me that you followed everything below and you don’t achieve the results, you can get in touch and I will personally help you with your marketing for free.

Ready?

Step #1: Finding the right keywords

If you pick the wrong keywords, you’ll find yourself with little to no traffic and, even worse, you’ll find yourself with little to no sales.

So, before we get you on your way to more search traffic, let’s find you the right keywords.

I want you to head to Ubersuggest and type in your competitor’s domain name.

Now, I want you to click on the “Keywords” navigational option in the sidebar.

This report will show you all of the keywords that your competition is ranking for.

If you don’t see a list of thousands of keywords, that means you didn’t type in a big enough competitor. And if you don’t know who a big competitor is, just do a Google search for any major term related to your industry. The sites at the top are your major competitors.

I want you to go through the list of keywords and look for all of the keywords that are related to your business and have an SEO Difficulty (SD) score of 40 or less. The higher the number, the harder the keyword is to rank for. The lower the number, the easier it is to rank for.

In addition to an SD score of 40 or lower, I want you to look for keywords that have a volume of 500 or more.

Volume means the number of people that search for the keyword on a monthly basis. The higher the number, the more potential visitors that term will drive once you rank for it.

Next up, I want you to click on “Top Pages” in the navigation.

This will bring you to a report that looks like this:

This report shows you the most popular pages on your competitor’s site.

Now, under the Est. Visits (Estimated Visits) column, I want you to click on “view all” for the first few results.

Every time you do that it shows you all of the keywords that drive traffic to that page.

Just like you did with the keywords report, I want you to look at the keywords that have an SD of 40 or lower and a volume of 500 or more.

The one difference though, is that I want you to check out some of the URLs on the Top Pages report.

Click on over to the site so you can see the type of content they are writing. This is important because it will give you an idea of the types of content that Google likes to rank.

When you create similar pages (I will teach you how to do this shortly), it will allow you to get similar results to your competition over time.

Now that you have a handful of keywords, I want you to expand the list and find other related keywords.

In the navigation menu, click on “Keyword Ideas.”

When you type in one of the keywords you are thinking of going after in this report, it will give you a big list of other similar keywords.

This is important because it will show you all of the closely related terms.

For example, let’s say you came up with a list of keywords of a handful of keywords, such as:

  1. Dog food
  2. Cat food
  3. Dog bed
  4. How to clean your cat
  5. What do birds eat

You can’t just take all of those keywords and write one article and shove all the keywords in because they aren’t similar to each other. Someone looking for “dog beds” is probably not interested in reading about what birds eat.

So by typing in a keyword into the Keyword Ideas report, it will show you all of the other similar keywords that you can include in a single article.

When you are on the Keyword Ideas report you’ll notice some tabs: Suggestions, Related, Questions, Prepositions, and Comparisons.

I want you to go through each of those tabs. They will show you a different group of similar keywords that you may be able to include in your article (we will go over how to write the article in step 2).

Just take a look at the Questions tab:

You can see the keywords are drastically different than the Related tab:

Again, you’ll want to look for all keywords that have an SD score of 40 or lower. But this report looks for keywords that have a volume above 200.

I know 200 may seem like a small number, but if you find 100 good keywords that all have a volume of 200 or more, that adds up to 20,000 potential visitors per month. Or better yet, 240,000 per year.

Now it’s rare that you are going to get all of those people to come to your site, but you can get a portion of them. Even 10% would add up… especially if you did this with a handful of articles.

Your goal should be to have a list of at least 100 keywords that are very similar. You’ll want to do this at least five times. For example, remember that list of five keywords I mentioned above wasn’t too similar to each other…

  1. Dog food
  2. Cat food
  3. Dog bed
  4. How to clean your cat
  5. What do birds eat

You’ll want to make sure that for each main keyword you use the Keyword Ideas report to find another 100 that can accompany each keyword.

Step #2: Write content

At this point, you should have a list of keywords. If your list of keywords isn’t at least 100 keywords per group, go back to step 1 and keep at it.

It’s not that hard to get to 100 similar keywords that you can include in one article. It just takes some time to continually search and find them.

In general, as a rule of thumb, I can find 100 keywords in less than 8 minutes. It may take you a bit longer than me at first, but once you get the hang of it, it’ll be easy.

With your newly found keywords, I want you to write an article.

All you have to do is follow this tutorial step-by-step to write your first article.

Or, if you prefer a video tutorial, watch this:

As for your keywords, naturally place them into the article when it makes sense.

What you’ll quickly learn is that you probably won’t be able to “naturally” include all 100 keywords within your article. And that’s fine.

The last thing you want to do is stuff in keywords because you aren’t writing this article for just search engines, you are writing it for people… and the secondary benefit is that search engines will rank it because it contains the right keywords.

Before you make your article live on your site, I want you to keep a few things in mind:

  1. Keep your URLs short – Google prefers shorter URLs.
  2. Include your main keyword in your headline – by having your main keyword in your headline, you’ll be more likely to rank higher.
  3. Include your three main keywords in your meta tags – whether it is your title tag or meta description, include at least three main keywords in them. You won’t fit as many in your title tag, and that’s fine, but you should be able to within your meta description tag.

There are a lot of other things you can do to optimize your articles for SEO, but my goal is to keep this simple. Again, if you just follow these three steps, you’ll hit the 10,000-visitor mark.

So, for now, let’s just keep things simple and once you hit your goal, then you can get into the advanced stuff.

Step #3: Promoting your content

Writing content is only half the battle. Even if you include the right keywords in your article, if you don’t promote, it’s unlikely that it would be read or rank on Google.

So how do you make sure your content is read and ranks well?

Well, first you need to get social shares, and second, you need to get backlinks.

Yes, search engines don’t necessarily rank pages higher when they get more Facebook shares or tweets, but the more eyeballs that see your page the more likely you are to get backlinks.

And the more backlinks you get, generally, the higher you will rank.

So here’s how you get social shares…

First, I want you to go to Twitter and search for keywords related to your article.

As you scroll down, you’ll see thousands of people tweeting about stuff related to your keywords. Some of them will just be general updates but look for the members sharing articles.

And…

Now what I want you to do is click on their profile and see if they mention their contact information or their website. If they mention their email you are good to go. If they mention their website, head to it, and try to find their contact information.

You won’t be able to find everyone’s contact information, but for the people you do, I want you to send them this email:

Subject: [insert the keyword you searched for on Twitter]

Hey [insert their first name],

I saw that you tweeted out [insert the title of the article they tweeted]. I actually have an article that I recently released on that subject.

But mine covers [talk about what your article covers and how it is unique].

[insert link to your article]

If you like it, feel free to share it.

Cheers,

[insert your name]

PS: Let me know if you want me to share anything for you on Twitter or any other social network.

What you’ll find is a large percentage of the people will be willing to share your content because they already are sharing related content and, of course, you offered to share their content, which helps out too.

If you send out 30 to 40 emails like this, you’ll start getting traction on the social web.

Now that you have social shares, it’s time to build backlinks. Instead of giving you tons of link building methods as there are many that work, I am just going to start you off with one that works very well.

I want you to head back to the Keyword Ideas report on Ubersuggest.

Once you get there, type in some of the keywords that you are trying to go after.

On the right side of the report, you’ll see a list of sites that rank and the number of backlinks that each of the ranking URLs has.

Click on the “Links” number. For each result, it will take you to the Backlinks report, which looks something like this:

This will give you a list of all the sites linking to your competitor’s article.

I want you to go to each of those URLs, find the site owner’s contact information, and shoot them an email that looks like this:

Subject: [name of their website]

Hey [insert their name],

I noticed something off with your website.

You linked to [insert your competitor that they linked to] on this page [insert the page on their site that they are linking to them from].

Now you may not see anything wrong with that, but the article you linked to isn’t helping out your website readers that much because it doesn’t cover:

[insert a few bullet points on how your article is better and different]

You should check out [insert your article] because it will provide a better experience for your readers.

If you enjoyed it, feel free to link to it.

Cheers,

[insert your name]

PS: If I can ever do anything to help you out, please let me know.

I want you to send out 100 of those emails for each article you write.

Conclusion

Yes, it takes work to get 10,000 visitors but once you do it you’ll continually generate traffic and, more importantly, sales.

To achieve 10,000 visitors, I want you to do the steps above five times. In other words, you will be writing five pieces of new content following the steps above.

It’s actually not that bad because you can just do 1 a week. So, within 5 weeks you would have done your job.

So, are you going to accept the challenge? If you do everything and don’t see the results over time, you can hit me up and I’ll help.

The post 3 Simple Steps to Get Your First 10,000 Visitors from Google appeared first on Neil Patel.



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